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February 08, 2012, 09:52:40 AM
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Author Topic: Email To Triumph **UPDATE**  (Read 2003 times)

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Re: Email To Triumph
« Reply #15 on: May 28, 2010, 07:05:26 AM »
fab letter babes  :thumbsup :thumbsup :thumbsup

u deserve a great response back

 :nails
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Re: Email To Triumph
« Reply #16 on: May 28, 2010, 08:17:51 AM »
good luck mate fingers crossed
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Re: Email To Triumph
« Reply #17 on: May 28, 2010, 11:04:03 AM »
Well put-hope you get a positive response-best of luck :thumbsup
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Re: Email To Triumph
« Reply #18 on: May 28, 2010, 11:10:25 AM »
Very nice fuzz :thumbsup
Hope you get some luck

And if they do help you out sell as soon as fecking possible! :rofl
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Re: Email To Triumph
« Reply #19 on: May 28, 2010, 11:19:13 AM »
they go to help you now mate they just got to

have you spoke to trading standards if so what have they said?
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Re: Email To Triumph
« Reply #20 on: May 28, 2010, 11:26:16 AM »
Fuzz man excellently presented letter, I really hope that they can do something to help you, I think a positive part of it is that you didnt go guns blazing demanding a new engine you only asked for them to help with the parts cost at the most, the fact that your not being greedy should count for something as long as the geezer reading it at trump had a heart im sure youl get some help :thumbsup

Good luck brother :thumbsup
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Re: Email To Triumph
« Reply #21 on: May 28, 2010, 05:31:31 PM »
hope they see sense and help you with that  :thumbsup




nearly forgot to say wat a good letter next time i need a letter don i think i will be asking you to do it for me :nails :thumbsup
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Re: Email To Triumph
« Reply #22 on: May 28, 2010, 06:09:44 PM »
Good letter Fuzzr

Hope you get a positive response from Triumph, I know if it was me reading that letter I would give you the parts.
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Re: Email To Triumph
« Reply #23 on: May 28, 2010, 06:39:59 PM »
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It's a breath of fresh air to see that someone on the internet can actually use the Queens tongue  :thumbsup

Well written first contact mate, always better to try the nice approach first before wading in with the big guns  :thumb_up

Don't think it was the Queens tounge Sappa, was just a keyboard dude !

Fuzzrr you are an eloquent twat at times matey  LOL
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Re: Email To Triumph
« Reply #24 on: May 28, 2010, 08:45:26 PM »
i would have gone for labour aswell then if no joy then asked just for the parts to be supplied. hope they come through for you mate  :thumbsup
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Re: Email To Triumph
« Reply #25 on: May 28, 2010, 08:54:10 PM »
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i would have gone for labour aswell then if no joy then asked just for the parts to be supplied. hope they come through for you mate  :thumbsup

They wont supply just the parts for me to re-build. It has to be re-built by a Triumph dealer, or no deal..........

I could buy all the parts off a supplier and re-build it myself. But its gonna be mucho wonger!! The gasket set alone in near enough £270 !!!
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Re: Email To Triumph
« Reply #26 on: May 28, 2010, 09:04:02 PM »
i ment ask for them to pay for the repair then if they say no ask for them to pay for the parts and you pay labour cost :thumbsup
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Re: Email To Triumph
« Reply #27 on: May 31, 2010, 06:12:23 PM »
mate of mine has read and looked at this and heres his 5 pence worth fuzzr




I've never seen a gudgeon pin fail like that before. In fact I've seen engines completely totalled with holes in the block you could put your head into and the gudgeon pin in the failed cylinder was still intact in every case.

1. Get the failed pin to someone who specializes in Failure Analysis (not NDT) and have them give an opinion if it failed in the mode of "High-cycle fatigue". If it did, have them find the spot where the crack started. It's just a case of looking for "road signs" and any FA expert will know what they are. Prove that the pin had an inherent defect in it and he's 90% home free.

2. The business about servicing outside the Triumph organization is BS. So long as the bike was serviced to the requirements of Triumph's manuals, even by a non-Triumph dealer, does not give Triumph the right to wiggle out of a goodwill settlement (bike's out of warranty).

I would most certainly do Point 1 before even contacting Triumph.
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Re: Email To Triumph
« Reply #28 on: June 01, 2010, 06:26:00 PM »
fingers crossed for you mate.

btw the jessicar rabbit is yours for as long as you need it mate.

rob
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Re: Email To Triumph
« Reply #29 on: June 01, 2010, 07:45:05 PM »
What a bunch of CUNTS !!!!!!!!!!!!!!  :taz

Dear Ian,
please find below a copy of the letter I recieved today from Mark at Triumph.....
John.

John,

 

Thank you for forwarding this information of behalf of Mr Phillips. Having carefully considered the situation I regret that we are unable to accede to the request for replacement parts.

 

Our goodwill policy applied to machines is assessed on a case by case basis and with customers having a full service history completed at a Triumph franchised dealer.   

 

Regards

 

Mark Swepson
UK Head of Warranty
Triumph Motorcycles Ltd
Jacknell Road , Dodwells Bridge Industrial Estate
Hinckley
Leicestershire
LE10 3BS
United Kingdom
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